Return & Refund Policy

At LuxLane, we want you to shop with confidence. If you are not fully satisfied with your order, please read our return and refund policy below.

This policy is guided by South African consumer law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.

Returns for Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, unsafe, or not as described, please contact us as soon as possible after receiving your order.

To help us resolve the issue quickly, please send us:

• Your order number
• Clear photos or videos of the issue
• A short explanation of the problem

Once the issue has been reviewed and confirmed, we will assist you with a suitable solution, which may include a replacement, repair, or refund, depending on the situation and in line with South African consumer protection laws.

Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 7 days of receiving your order, where applicable to online purchases.

To qualify for a change-of-mind return:

• The item must be unused
• The item must be in its original condition
• The item must include all accessories, parts, and packaging where possible
• The return request must be made within 7 days of delivery

Please note that for change-of-mind returns, the customer may be responsible for the cost of return shipping.

Items That Cannot Be Returned

We may not accept returns where:

• The product has been used, damaged, altered, or tampered with by the customer
• The product is missing important parts, accessories, or packaging
• The return request is made outside the applicable return period
• The item was specifically disclosed as defective before purchase and accepted in that condition

This does not affect your legal rights if the product is defective, unsafe, or not as described.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using your original payment method where possible. Please note that refund processing times may vary depending on your bank or payment provider.

For valid online cancellations, refunds will be processed in line with the time periods required by South African law.

Return Shipping

If the product is defective, damaged, or incorrect, we will assist with the return process in line with your consumer rights.

If the return is due to a change of mind, the customer may be responsible for the direct cost of returning the product.

How to Request a Return

To request a return, please contact us before sending any product back.

Please include:

• Your full name
• Your order number
• The reason for your return
• Photos or videos, where applicable

Contact Us

For any return, refund, or order-related questions, please contact us:

LuxLane
Email: slade.bambie23@gmail.com
Website: luxlaneofficial.co.za

We are committed to providing fair, transparent, and professional customer service in line with South African consumer protection standards.